Client & Service TermsThese Client Terms / Service Terms apply to services provided by ThroughLine Archive Studio.
A booking is only confirmed, and no work will begin, once the client has accepted the quote, accepted these Client Terms / Service Terms, and paid the required deposit. The approved quote, together with these Client Terms / Service Terms and any written agreed variations, forms the agreement between the client and ThroughLine for the services.
1. Quotes and pricing
All website pricing, guide pricing, and preliminary estimates are indicative only.
Final pricing is confirmed after review of the materials and issue of a formal quote. Final pricing may depend on factors including media type, quantity, condition, handling complexity, required service level, delivery method, and agreed add-ons.
No work will proceed beyond the approved scope unless an updated scope and approval are agreed in writing.
2. Approval and booking confirmation
A booking is only confirmed when all of the following have occurred:
the client has accepted the quote
the client has accepted these Client Terms / Service Terms
the required deposit has been paid
No work begins before these steps are complete.
3. Deposit and payment
A 50% deposit is required to confirm the booking and commence the service.
The deposit covers intake, assessment, administration, handling, and reserved production capacity, and is non-refundable once the quote has been accepted and originals have been received.
If ThroughLine declines the job before production begins for reasons within its control, the deposit will be refunded.
Final payment must be received before digital files are released and before originals are returned.
4. Scope changes and additional work
ThroughLine will not charge for additional services or changed scope without client approval first.
If hidden condition issues, handling risks, or scope changes become apparent after intake, affected items may be set aside and no further work on those items will proceed unless an updated scope and approval are agreed.
5. Client responsibilities
The client must be authorised to provide the materials and request the services.
The client must disclose any known condition issues or handling risks before work begins, including mould, fragility, contamination, water damage, smoke damage, brittleness, sticking media, or other issues that may affect safe handling.
The client is responsible for reviewing and confirming the quoted scope, selected services, add-ons, instructions, delivery details, and any agreed deadlines before approval.
The client is also responsible for downloading delivered files within the stated delivery window and maintaining their own backup after delivery.
6. Authority and legality of materials
The client warrants that they are authorised to provide the materials and request the services.
ThroughLine may refuse any work where ownership, authority, legality, or copyright status is unclear or appears unsuitable.
ThroughLine does not undertake to independently verify all copyright or usage rights.
7. Condition of originals and handling risk
Original materials may already be fragile, deteriorated, or unstable due to age, storage history, prior damage, or inherent condition.
ThroughLine is not responsible for damage, deterioration, or failure caused by pre-existing condition, hidden defects, or inherent fragility during careful handling.
Fragile, damaged, or condition-sensitive items are accepted case by case.
8. Right to refuse, pause, or stop work
ThroughLine may refuse, pause, or stop work where materials are unsafe, contaminated, mould-affected, fragile beyond workable limits, likely to damage equipment, unlawful to process, or otherwise unsuitable for the agreed service.
If hidden condition issues, handling risks, or scope changes become apparent after intake, affected items may be set aside and no further work on those items will proceed unless an updated scope and approval are agreed.
9. Results standard
ThroughLine will perform the services with due care and skill.
Results depend on the condition, age, format, and quality of the originals provided. Restoration, enhancement, and transfer outcomes are limited by the source material, and specific visual or aesthetic outcomes are not guaranteed unless expressly agreed in writing.
10. Turnaround times and rush services
Turnaround times are estimates only unless a rush service or specific delivery date has been expressly agreed in writing.
Rush services and event-based deadlines must be confirmed in writing in advance and may incur additional charges.
11. Digital delivery, retention, and backup
Digital delivery is provided by download link unless otherwise agreed.
Physical delivery media may be supplied at additional cost where requested.
Clients must download their files within 28 days of delivery.
ThroughLine may retain delivered files for up to 31 days after delivery, but does not provide long-term storage or backup services.
Re-supply is only possible within that retention period and only if the files remain available.
After delivery, the client is responsible for downloading, checking, storing, and backing up their files.
12. Originals return and collection
Final payment must be received before digital files are released and before originals are returned.
Originals may be collected from ThroughLine’s Adelaide CBD location at no additional charge, or returned by agreed local delivery, post, or courier at the client’s cost.
Originals should be collected within 7 days of notice that they are ready. If they are not collected within that time, ThroughLine may continue to hold them for a reasonable further period and make further arrangements with the client for collection, delivery, or return.
13. Postage, courier, and transit risk
If originals or delivery media are returned by post or courier, the delivery method must be agreed with the client.
Tracking is required, and insurance is recommended for valuable or irreplaceable materials.
Risk in transit passes to the client once the items have been handed to the agreed postal or courier service, to the extent permitted by law.
14. Cancellations and change of mind
A 50% deposit is non-refundable once the quote has been accepted and originals have been received.
If the client cancels after work has started, ThroughLine may charge for work already completed and any approved costs already incurred.
Change-of-mind refunds are not available once work has begun.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian law.
15. Liability
To the extent permitted by law, ThroughLine is not liable for indirect, incidental, special, or consequential loss arising from the services.
If ThroughLine is responsible for a service failure, liability is limited to the amount paid for the affected item or affected service, to the extent permitted by law.
Nothing in these terms excludes rights or remedies that cannot lawfully be excluded under Australian law.
16. Privacy, confidentiality, and client materials
The client retains ownership of their originals and the content contained in the materials provided.
ThroughLine handles client materials only for the purpose of assessment, quoting, production, delivery, return, and related business administration.
ThroughLine will treat client materials and related information with reasonable confidentiality and care, but does not use client materials for portfolio, marketing, or promotional purposes unless separately agreed in writing.
ThroughLine is not required to review, monitor, or investigate all content contained in client materials except as reasonably necessary to perform the agreed services.
17. Disputes
If a concern or dispute arises, the client and ThroughLine will first try to resolve the issue directly and in good faith.
If it cannot be resolved that way, either party may seek assistance from an appropriate consumer protection agency, dispute resolution service, court, or tribunal.
18. Governing law and application of terms
These terms are governed by the laws of South Australia and Australia.
The version of these Client Terms / Service Terms in force at the time the client accepts the quote and pays the deposit applies to that booking, unless otherwise agreed in writing.
If any part of these terms is found to be invalid or unenforceable, the remaining terms continue to apply to the extent possible.
Shorter quote / intake acceptance version
Client Acceptance — Quote and Terms
By engaging the services of ThroughLine Archive Studio , the client confirms that:
they have reviewed and accepted the approved quote
they have read and accepted ThroughLine Archive Studio’s Client Terms / Service Terms
they are authorised to provide the materials and request the services
they have disclosed any known condition issues or handling risks relevant to the materials
no work will begin until the required 50% deposit has been paid
the 50% deposit is non-refundable once the quote has been accepted and originals have been received
final payment must be made before digital files are released and before originals are returned
turnaround times are estimates only unless a rush service or specific delivery date has been agreed in writing
digital delivery is by download link unless otherwise agreed, files must be downloaded within 28 days, and ThroughLine may retain files for up to 31 days only
after delivery, the client is responsible for downloading, storing, and backing up their files
originals should be collected within 7 days of notice that they are ready, unless other return arrangements have been agreed
if return is by post or courier, tracking is required and transit risk passes to the client when items are handed to the agreed carrier, to the extent permitted by law
ThroughLine may refuse, pause, or stop work where materials are unsafe, unsuitable, unlawful to process, or likely to damage equipment, or where hidden condition issues or scope changes arise
ThroughLine will perform the services with due care and skill, but results depend on the condition, age, format, and quality of the originals provided
nothing in the quote or terms excludes rights or remedies that cannot lawfully be excluded under Australian law