Privacy PolicyThroughLine Archive Studio
ThroughLine Archive Studio respects your privacy and is committed to handling personal information carefully and responsibly.
This Privacy Policy explains how ThroughLine Archive Studio collects, uses, stores, and discloses personal information when you use this website, make an enquiry, request a quote, or engage ThroughLine Archive Studio for services.
1. The information collected
ThroughLine Archive Studio may collect personal information such as:
your name
your email address
your phone number
your suburb, location, or delivery details
information you provide about your materials, project, timing, and service needs
correspondence you send through website forms, email, or other contact methods
payment or invoicing details where needed
file, folder, labelling, or delivery information relevant to your job
Where relevant to a service, ThroughLine Archive Studio may also handle personal information contained within the materials you provide, such as names, dates, letters, documents, recordings, photographs, or other family and personal records.
2. How information is collected
Personal information may be collected when you:
submit an enquiry through the website
email or contact ThroughLine Archive Studio directly
request an estimate or quote
provide materials for assessment, digitisation, transfer, or delivery
communicate during quoting, production, delivery, or return
Basic technical information may also be collected automatically through the website platform, such as website usage data, cookies, analytics, device information, or IP address data, depending on the tools active on the site.
3. Why information is collected
Personal information is collected so ThroughLine Archive Studio can:
respond to enquiries
assess whether a job is suitable
prepare estimates and formal quotes
communicate with you about your project
carry out digitisation, transfer, editing, organisation, delivery, and return services
manage invoicing, payments, and recordkeeping
improve website performance and service administration
4. How information may be disclosed
ThroughLine Archive Studio does not sell personal information.
Personal information may be shared where reasonably necessary with:
website, email, form, storage, payment, or file transfer providers
postage, courier, or delivery providers
professional advisers, service providers, or contractors assisting with business administration where appropriate
government, regulatory, or law enforcement bodies where required by law
Only the information reasonably needed for the relevant purpose will be disclosed.
5. Storage and security
ThroughLine Archive Studio takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Information may be stored in email systems, website platforms, cloud storage, file transfer services, invoicing systems, and local business records used to operate the service.
No method of transmission or storage is completely secure, but reasonable steps are taken to protect the information held.
6. Client materials and embedded personal information
Because ThroughLine Archive Studio works with photographs, documents, albums, recordings, and legacy media, client materials may contain personal, family, or historical information.
That information is handled only for the purpose of assessment, quoting, production, delivery, return, and related administration.
Clients should only provide materials they are authorised to provide and should avoid including unnecessary sensitive information in website enquiries where possible.
7. Access and correction
You may request access to personal information held about you, and you may request that inaccurate information be corrected.
Requests can be made using the contact details below. ThroughLine Archive Studio may need to verify your identity before providing access or making corrections.
8. Cookies and website data
This website may use cookies, analytics, or similar tools provided by the website platform or connected services to understand traffic and improve website performance.
You can usually control cookies through your browser settings.
9. Third-party services
This website and business operations may rely on third-party services such as website hosting, contact forms, analytics tools, payment systems, email providers, file transfer platforms, and cloud storage providers.
Those third parties may handle information in accordance with their own terms and privacy practices.
10. Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, business operations, or legal requirements.
The current version will always be published on this website.
11. Contact
For privacy-related questions, access requests, correction requests, or concerns, contact:
ThroughLine Archive Studio